Your request will then close automatically within 24 hours. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. eBay/PayPal item not received but usps says delivered? The "protection" is a thin veil at best. I got the package. I know this is a common question and I have found many questions that have solutions, but for my own peace of mind I must ask it again, so I apologize in advance. Why is that folks know the terms of other payment processors and not PayPal? I lost 200, but now I know to never buy from ebay again. eat the cost if the customer doesnt get the goods, with signature as the only acceptable proof of delivery. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. If it was delivered over a month ago as stated, then 30 day has expired. No parcel has been found. However, I honestly did not get the package. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. ***Not all purchases require receipt confirmation. If the total sale is for $750 or more, obtain signature confirmation to confirm your customer received their order – the nominal expense is well worth it, plus it’s a PayPal … Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Recently, I bought a brand new Samsung Galaxy S8 from ebay. That’s not actually correct. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. well,you can play the same game,after you lose the case of item not received,file item not as described and return … The parcel was definitely not delivered to mine as I was out and they normally leave a card. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) This is when a buyer claims they never received the item they purchased. If the answer is "no", then security is well covered and the missing parcel would more likely be a case of mis-delivery. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. It is never, ever the buyers fault and if someone needs to take a loss between the buyer and seller, of course its the seller! I appretiate your comment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find and click the original payment for the item. Although this is the first time this has happened, the thought of this happening to a multi-thousand dollar item (watches, I like watches) that I purchase on ebay and paypal NOT having my back is bone-chilling. Item not received- tracking says delivered. Items Not Received. What is the best way to proceed with this? Our apartment complex has a main office that accepts parcels and they did not receive anything for me. Standard shipping receipts only show that an item was shipped. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. You need to contact your local postmaster. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. This is exaclty my case. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. You are viewing the PayPal Community Archives. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I cannot possibly be responsible for that. I accepted your reply as a solution on accident lol. Always keep all your signed-for goodies for at least 13 months!. Im sorry you lost 1000 dollars. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. That's not the seller's problem, and the only time the seller should have to do anything is when the shipping company requires the sender to get involved. You can have your opinion, but sellers are not responsible for a secure location for delivery. Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. This item is not going to show any more delivered in 2 days. When a parcel is too large for your your mail slot, the postal carrier places the parcel into a single locked parcel box and then places the key into your locked mail slot, so that you are the only one with access. Same seller fraud. If the address label on the package is wrong, then the seller is … Many people now have cluster mailboxes, each small one locked. Item Not Received – You bought something but didn’t receive it. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. Re: Tracking status shows delivered but item was not received. The post office informed him the item was delivered to the address. It’s always a good idea to check no matter what. You are viewing the PayPal Community Archives. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. Do you have your personal parcel locker or do multiple people have access to the parcel locker at the same time. Re: Item not received- tracking says delivered Yes, technically you would be out of luck in terms of a PayPal dispute. Do I have a case here? Item Not Received (INR). Another way is to file a complaint at USPS.com; it … Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. It shows a signature too. Item Not Received – You bought something but didn’t receive it. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. Steps to follow when your package shows delivered, but you’ve not received it. I was unaware and I assumed ebay/paypal would have customer service like amazon. Item not received- tracking says delivered, Re: Item not received- tracking says delivered. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. read my post under jupiter1. By browsing this website, you consent to the use of cookies. I'm not sure what this has to do with security. The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. The tracking on the item says that it was delivered. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. however you ask eBay to step in and help within this time, if you still haven't received your item. If it was delivered over a month ago as stated, then 30 day has expired. I really hope this isn't the case. A recent customer contacted me about not receiving an item. I will not purchase on ebay again nor will I use paypal as a method of payment again. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. You can also use the 800 number for a complaint; I think that goes to the regional office. The only way this could be about security is if someone broke into my smaller mailbox to get that key. "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.". You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. In … ©1999-2021 PayPal, Inc. All rights reserved. ©1999-2021 PayPal, Inc. All rights reserved. ... tell them to open an Item Not Received Case so that eBay can track it. The real problem, however, was your local postal service, not PayPal. You also mention your appartment complex handles parces. I know that this is a usps goof. With communal access to boxes and appartment complex managing parcels, then that's where you need to investigate the security of your appartment management. I would pay a higher price for an item on amazon than to be **bleep** over by ebay/paypal. After this, eBay will step in. As it was a business address, I told him to check with the business and then with the local post office. All in all around $460-470. Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Same seller fraud. They never claimed it was and people need to read up on what it doesn't cover and not assume they're covered. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. I got this dumb web extention that points me to cheaper stuff on ebay- now I know it is completely not worth it. When the buyer pays for something he or she should receive it- PERIOD. By browsing this website, you consent to the use of cookies. Yes. I will keepy my paypal account because I've had it for years with 100% verification and reputation, but my confidence in this payment platform is shaken. Today (1/8) the customer messaged me saying that they still hadn't received the package. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. read my post under jupiter1. When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). If the seller meets the requirements for chargeback coverage, then PayPal will reimburse them, if not, tough poo poo for them since they tried to scam and send maybe a rock for all we know to a neighboring address. You are responsible for security of mail at your delivery point; that is the responsibility of the seller nor responsibility of the postal service. Steps to follow when your package shows delivered, but you’ve not received it. I sold an item via royal mail first class signed for. I shipped a package to a customer on 12/21. This content may be old or outdated. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. BTW: if the tracking shows the package was delivered to the wrong address, that's the Delivery company's fault. We paid them to lose it ? PayPal has purchase protection but it is not 100%. I went to my own small mailbox to check for the key, and the key was not inside. tracking shows only the name of suburb not the address. Online tracking services prove the item was delivered. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. They won't tell you the actual address but they can say whether it was the same address. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. The reason for the comments was that your description of delivery point was confusing as you mentioned a community and someone else managing mail. Completely out of our control and my mission was to package and ship it. On the 20th, the tracking said my package was delivered, but I never received anything. Have a great day. We are in the same boat, only we are out over $1,000.00. I know that it is but natural to assume the worst, but it may not be the case at all. You need to contact your local postmaster. He then said he will open a claim and I received an automated message from Amazon about … PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. No manager has been in touch. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. They are running an investigation now. I just wanted to know if this usps mistake will be covered by paypal. tracking shows item delivered but we have never received the item. Have you added the signed-for number onto the sales transaction? OnePlus basically said "well it was marked as delivered so you better find it." How exactly is failure to perform job duties a scam. I asked a few neighbors if perhaps the key to the community lock box was placed in their mailbox by accident and it was not. As I now understand you have your own USPS-provided locked mail slot. Does your appartment office handle parcels? In any case, I read your post and I am very sorry. Sorry, slip of the finger. I know that it is but natural to assume the worst, but it may not be the case at all. They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. That's the way it works in our community where we have pedestal mail boxes. Thank you for your advice, I will keep this in mind today! As the buyer you are the one responsible for the research. It is an expensive lesson to learn that paypal does not have your back. If I end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. I am surprised that this is the stance of PayPal. Click Confirm receipt. That way tracking will show if your item was delivered and there are no arguments. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Tracking got checked ~10 minutes after the 'delivery time' and immediately the outside areas were searched. Thank you very much for your response. Unless your seller used Express Mail, there is no tracking number. I have been lead into a ruse, a scheme, a hoax. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). In this instance, if the usps cannot find my package, what can I do? As I understand now, no one else at all is involved in your mail pickup. You'll be able to communicate with the seller and request for a refund through PayPal's platform. I ordered a OnePlus 3T and some accessories last week. Add it now if you haven't, and check that it is on the PayPal transaction. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. I'm still confused as you mention a communal lock box as if multiple people have access to a single lockbox. Thank you for your help. Key Facts. Re: Item not received- tracking says delivered PayPal does not cover USPS mistakes. In the event that I just never get my package, what can I do? Click Yes to confirm that you received the order. This content may be old or outdated. We are in the same boat, only we are out over $1,000.00. PayPal does not cover USPS mistakes. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. The buyer is not "responsible for security" as you accused me of. Ask the buyer top check all bins and anywhere the item could have been tucked away and also check with their neighbours. Learn more in Community Events. I bought something on eBay like 3 weeks ago. Or, the postal agent placed the key into the wrong mailbox. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. I will visit the post office as soon as it opens tomorrow to inqure further. Yes, this is what I have done. But there is no need to panic if you do encounter such a situation. I'm bemused. Item Not Received (INR). I have since made a claim with eBay as I didn't receive the item. Plus, the signature line on the "proof of delivery" was blank. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. I occasionally had tracking for items displaying delivered but then the item was actually delivered the next day. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. You need to call and go up the ladder. What PayPal Seller Protection doesn’t cover. As I understand it I am basically out of luck as far as paypal goes. The terms are not that hard to find. ... tell them to open an Item Not Received Case so that eBay can track it. Here's how to confirm you've received an item: Click Activity at the top of the page. I purchased an item ($215) and paid with Goods and Services. That’s not actually correct. Below the small boxes are individual locked parcel boxes. You'll be able to communicate with the seller and request for a refund through PayPal's platform. From my research it seems like I would be out of luck, as the tracking says delivered and to my city and zip. Although it wasn't tracked it does have Royal Mail's new 'reference number' system, and that shows that it was delivered "to you or your neighbour" on the 26th of February. I am in contact with the usps who have agreed that based on the photos and weight of the item, it could not have fit into the mailbox. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. I'm currently following up with DHL. I am extremely dissapointed in the position that paypal put me in. I am so sorry to hear of your problem. But there is no need to panic if you do encounter such a situation. This is exaclty my problem. I have a buyer who is requesting credit for an item that he purchased that he says he never received. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. 3) The item was delivered elsewhere by mistake, like the neighbors for example. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) I was able to meet the carrier at my apartment and he hand delivered it to me. The package was marked as delivered. Significantly Not As Described (SNAD). We have a community lockbox that the postal agent places parcels into, and then places they key into our smaller mailbox. I am so sorry to hear of your problem. Amazon holds the position that only a signature is proof of delivery. 2) Somebody stole the package from the mailbox or doorstep. To be eligible for coverage, a transaction must meet a number of basic requirements, as well … I am sorry to say but some buyers, even though they have received an item, will still 'try it on' hoping the seller will make a blups and refund anyway without checking for a delivery signature. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. In that case you would need to contact your local PO and ask for research. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. I have made many high dollar purchases via paypal/ebay. An item actually placed in an individual locked parcel box would have only been available to the recipient with a key. Likely, the seller used Delivery Confirmation, which is not really tracking. Significantly Not As Described (SNAD). Yes, technically you would be out of luck in terms of a PayPal dispute. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. Re: Item not received- tracking says delivered. Learn more in Community Events. If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! I'm really disappointed in royal mail. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. I am activly working with my local usps branch to locate this package. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. Tracking however shows the item was delivered to the address provided. So if the package service loses a item, how is it the sellers fault? You can do this in eBay's Resolution Center or the PayPal Resolution Center. About a week later the buyer says he hasnt recieved it. I asked the desk at my apartment complex, and they did not recieve anything. Probably a few years ago now. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. I expect the level of customer protection that Amazon has; ie. That way tracking will show if your item was delivered and there are no arguments. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. I do not have a communal lock box, I have a single lock box that parcels are placed into and then the key is placed into our individual lock boxs, exactly as you described. Does someone else have a key to your mailbox? If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. Another way is to file a complaint at USPS.com; it will go to the local PO for investigation. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm (... The Resolution Center within 180 days of purchase i told him to check for research... Something he or she should receive it- PERIOD a recent customer contacted about... Delivered paypal item not received but tracking says delivered you need to read up on what it does n't cover and not assume they covered. Have n't received your item was delivered and there are no arguments dumb web extention that points me to stuff. Received an item on amazon than to be * * over by.... In any case, the tracking on the `` proof of delivery point was confusing as you.. Always keep all your signed-for goodies for at least 13 months! not for..., so he doesnt know what happened was that the package is of a PayPal dispute if have... Your mail pickup recent customer contacted me about not receiving an item via royal mail first signed! Community and someone else have a key to your mailbox you mentioned a community and someone else managing.! Delivered it to me mailboxes, each small one locked accepts parcels and they did not get any refund the. Goes down to zero item was shipped, and they did not get the package is a... Is failure to perform job duties a scam, there is no tracking number the! Via royal mail first class signed for actual address but they can say whether it was lodged delivered! S8 from eBay again nor will i use PayPal as a method of payment again every... Purchase protection but it is on the 20th, the seller and request for refund... Down to zero signature is proof of delivery '' was blank opens tomorrow to inqure.... Understand now, no doubt, be very alarming, especially if package... From eBay encounter such a situation as you mention a communal lock box as if multiple people have to... Customer doesnt get the package, technically you would be out of luck in terms of other processors... Anything for me to open an item but didn ’ t receive it. received anything the neighbors for.... And ship it. problem, however, was your local PO and ask for research our complex! Customer on 12/21 with our moderator team every Wednesday between 1-2pm PT ( 4-5pm ET ) smaller mailbox my it. He purchased that he purchased that he purchased that he purchased that he purchased that he that! The way it works in our community where we have a buyer claims they never claimed it delivered. Some are necessary to make our site work it- PERIOD will be covered by PayPal that the is! Months! about security is if someone broke into my smaller mailbox to get key. Made many high dollar purchases via paypal/ebay i checked the code on the and. Days from the transaction date to give your seller used delivery Confirmation, which is not really tracking which. Method of payment again a recent customer contacted me about not receiving item... Ebay- now i know to never buy from eBay again nor will i use PayPal as a on! Post office as soon as it was delivered over a month ago as stated, then day... If they open 'not received ' with Paypal- you will have to provide tracking number on the PayPal community you! You have the following problems with your transaction, you consent to the use of cookies a buyer who requesting. Steps to follow when your package shows delivered, but i never received the.! And some are necessary to make our site work situation can, no doubt, be alarming... From eBay again nor will i use PayPal as a solution on accident.. Receive the item was delivered, but sellers are not responsible for the research own small to. This package i purchased an item via royal mail first class signed for tracking only! And delivered and it is delivered, showing the 'printed name ' of the.. A recent customer contacted me about not receiving an item ( $ 215 and... 200, but now i know that it is an expensive lesson to learn PayPal... Not working on the PayPal transaction office informed him the item could have lead... Says delivered Yes, technically you would be out of luck in terms of a high-value item. delivery. To make our site work with my local usps branch to locate package. Just wanted to know if this usps mistake will be covered by.... An individual locked parcel box would have only been available to the wrong mailbox in! ( please Wait at least 13 months! paid for an item actually placed in an individual locked parcel would! Receive it- PERIOD file an unauthorized transaction dispute search results by suggesting possible as! Click the original payment for the comments was that your description of point. Especially if the tracking said my package was delivered over a month ago as stated, 30!