If you are using the barcode to setup the device, try using the one from the quick start guide rather than the barcode on the back of the Amazon Smart Plug. Based in Seattle, WA, Wyze Labs is on a mission to make smart home technology accessible to everyone. The smart life app says the firmware is updated and tried removing the plug and now it fails when i attempt to re-add the plug. I have been using ST and Alexa now for a couple months. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. Download the Wyze app ; The next step is to download the Wyze app and create a new account. All you need is an Alexa-enabled device, such as Echo, Fire TV, Fire tablet, Sonos 1 or even just the Alexa app on your phone. Ensure The Plugs Are Powered If you need to charge your mobile device for a few minutes before beginning setup, do so. I can use the app and the button on the plugs to control them but alexa either says the device is unresponsive or she says "ok" but the device does not respond. This morning they all stopped responding. Select ‘New Device’ Now go to the setting where you will find the option “New Device.” In the beginning, you have to set your device manually. And with multiple Amazon Smart Plugs, you can control multiple outlets. I originally had the ST plug that came with ST HUB V2. 5GHz networks are not supported. Then wait another 3-5 minutes before switching on your router. This ensures you don’t need to unplug the device to scan the code. They were squirrely for about 30 minutes after, but then they settled in and have been working so far. If you have changed your Wyze account password, try re-enabling the Wyze skill in the Alexa app. Again, if you cannot locate the on/off switch, you can yank the power adapter out or simply unplug and re-plug the device. If you have already registered for the Wyze app portal, use your login to access your account. To turn on the camera, open the Wyze app, click into the camera’s live stream, and tap … Ensure that the camera is turned on. Smart Plug, White Smart Plug lets you voice control your lights, Smart Plug lets you voice control your lights, fans, coffee makers and more. Wyze Plug connects direct to your WiFi so there’s no need for a Hub. Wyze released the next item in it's Smart Home empire, the Wyze Plug. Which appliances can I use with Wyze Plug? The camera needs to be turned on before giving a voice command to Alexa. Many "smart" plugs have a maximum load of only 10 or 12 amps meaning appliances that draw more power, like a TV, may not work. This plug works perfectly fine weather i control it from ST or i control it from Alexa. Another of its new products is the Wyze Band, a $25 fitness tracker that can also control your smart home devices. We partnered with innovators and best-in-class manufacturers to bring you our products: Wyze Cam is a full-featured 1080p HD smart home camera that you can control through the Wyze app. What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. And it is always best to turn your modem and router off, then wait at least 3 minutes before turning your modem back on. “square plug”.